Submit A Maintenance Request

Before  you decide to contact us regarding a maintenance issue, please review the Common Fixes for Basic Household Issues below.

If your issue is not solved by the list below, feel free to submit a maintenance request work order by clicking Get Started below.

**ALL MAINTENANCE SUBMISSIONS WILL BE RESPONDED TO WITHIN 72 BUSINESS HOURS EXCLUDING EMERGENCIES**

Please refrain from having private contractors perform maintenance repair work. Any work completed by a privately hired contractor can result in fines.

 

Below you will find some helpful tips to some common basic issues you may encounter in your home.  These basic fixes can often save you the cost of placing a service call for items that you may be charged for.  Do not attempt if you are not able to or not qualified to do so.  You are responsible for any damage you may cause by taking improper actions.

**Always unplug any electrical unit at the wall, or switch off breaker if hard wired, prior to attempting to service or investigate any electrical item**

**Do not attempt if you are physically unqualified to do so or generally incapable of performing the task without harming yourself**

Common Maintenance Request Solutions

Sinks

Sinks

Symptom:

Clogged.

Typical Causes:Allowing items into the sink that should not be, including hair, thick substances, paint, etc.

Fix:Use plunger.  Remove sink stopper (if applicable/possible) and remove obstruction.  Use a clog remover from hardware stores.

Toilets

Toilets

Symptom:

Clogged.

Typical Causes:Flushing materials that exceed the capacity of the toilet or flushing items that should not be flushed such as paper towels, diapers, toys, coins, bags, large materials, etc

Fix:Plunge toilet.  Snake toilet (experts only).


Symptom:

Leaking sound.  Toilet runs/tank fills often without being flushed.

Typical Causes:Rubber flapper no longer seals (can happen quickly if chemical pucks used in tank).  Float needs to be adjusted.  Chain is too short.  Chain too long and getting tangled.

Fix:Replace flapper (available at Home Depot for about $2.00).  Replace flapper and chain.  Adjust float upwards (there is usually a little plastic screw on top of the stack at the far left of the tank).  Stop using chemical cleaning pucks in tank.

Three Common Fixes:   

Ninety percent of the time poor flushing action is due to clogged ports under the rim of the toilet bowl. Clean these out with a stiff brush and some calcium cleaner like CLR or Lime-Away. Water running into the bowl can be due to the water level being too high in the tank. If the inside of your toilet tank has a ball-float with an arm, follow that back toward the hinge point. There you will find a screw, and by tightening it (righty tighty, lefty loosey) you will lower the water level just below the overflow pipe. If water is flowing into the bowl, then you may need to clean the flapper or flush valve. Replacing this flapper is very easy; you just unclip the old one and clip in the new one and connect the chain.

Air Conditioning Unit

Air Conditioning Unit

Symptom:

Temperature rising, unit running constantly, air not cold/cool.

Typical Causes:Filthy/clogged filter from not changing filter, coils freezing.

Fix:  Change filter monthly (this will also improve air quality and lower electricity costs).  If coils also frozen leave system off for at least 12 hours with a pan and towel underneath to catch the melting water – restart once defrosted.

Wall Electrical Outlet

Wall Electrical Outlet

Symptom:

No power.

Typical Causes:Breaker flipped.  Outlet controlled by a wall switch.

Fix:Check breaker box.  Flip wall switches in room to determine which one controls that outlet (often times it is only one plug in the outlet that is controlled, not both).

Internet and/or Cable Issue

Internet and/or Cable Issue

Symptom:

Not working.

Typical Causes:Equipment Problem. Network outage.

Fix:Restart equipment.  Call provider directly to report outage.